Category Archives: Communications

Small Business Phone Systems

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With the increasing number of businesses, the demand for business telephones systems has shot up manifolds. The business telephone companies want to give their customers the best telecommunications solution for their needs. The use and application can be for varied purposes and cater to various industries and business houses like schools, colleges, call centres, hotels, offices and for companies operating from multiple sites. The product range includes headsets, cordless phones, conference phones, VOIP phones and other phones for business purposes.

Phone Systems are meant for those businesses that require basic as well as advanced communication functionalities and are easy to use. The cost factor and functionality also classify the small, medium and enterprise phone systems. These phone systems are easy to install which saves time and money. The companies offering these types of phones for business also promise reliable services and support system to back up.

The product warranty and extended warranty given on these business telephones systems varies from one year to five years. Under such warranty, repair and replacement of the product is covered. The features of these phone systems include remote functionality, voice mailing with e-mail integration, Wi Fi enabled (Wireless Network), Computer Telephony Integration (CTI), VOIP multi- site networking, paging, intercom, auto attendant, intrusion detection, conferencing, messaging and call distribution.

These phone systems have good capacity of networking thousands of sites which makes them multi-site functional devices. The Computer Telephony Integration (CTI) application in these phone systems has features like Office Serv call, data view, ACD and Call Operator. ACD (Automatic Call Distribution system) is a system that automatically distributes incoming phone calls to specific phone sets in the network. It also involves the management and control of incoming calls so that the distribution should be made evenly to the attendant positions. CTI is easy to install and user friendly in handling. Generally, these phone systems are compatible with analog, digital and SIP trunks. The advanced feature of firewall and intrusion detection is in built in the medium and enterprise level phone systems. The feature of conferencing allows three or more people to communicate at different locations by enabling a central switching unit.

Since most of the companies using these phone systems can record data of the calls being made and received by using voice mailing with e-mail integration system. E-mail notification message automatically comes in the mail box along with the .wav file attachment when a user receives a new voice mail. The Voice Over Internet Protocol (VOIP) in these phone systems allows phone calls to be made from computer network on internet.

VOIP is a cost effective mode of telecommunication as compared to other means. For Example:, If you want to call from your place or office to any known person on A UK telephone number, the phone has to be connected to the computer and the VOIP calls can be made on the internet using a VOIP service provider and audio system (speakers or headphones).

Denwa Communications – Top Supplier in Lancashire for Phone Systems

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Denwa Communications have recently been nominated for North West Technology Business of the Year 2011 by EN Magazine. Denwa now only 5 years old have had great success in the UK telecoms market specializing in the installation and maintenance of business phone systems.

Owned and operated by Rob Scott (32), Denwa has a reputation for delivering high standards of service and quality products such as Mitel phone systems, Call Recording and Call Reporting software. Rob says ‘ Our market is small business, typically under 250 employees but as small as 4′. The company is headquartered in Lancashire and services companies across the UK.

Over the next 3 years Denwa plans to grow its customer base by offering the latest in telecoms technology including cloud based telephony, telecoms disaster recovery solutions and remote working solutions. Denwa is an exciting company to work for, they recently won ‘The one to watch’ award at this year’s Lancashire Business View ‘Young ‘uns’ awards.

Rob also says ‘its tough out there for small businesses at the moment, companies are not spending like they did so we need to demonstrate the return on investment as much as possible. Denwa’s telephone systems offer a clear ROI for small company’s focusing on customer service and staff productivity.’

Making an acute business decision before the recession hit, Rob recognised that not all businesses would require a new system or an upgrade when their focus was simply to get through the predicted difficult times ahead. As a direct result, Denwa also became a BT wholesaler with a focus on saving businesses money through their phone packages and it was this savvy business decision that ensured they rose from the recession stronger and which has elevated Denwa to the enviable position it holds now.

Denwa doubled its turnover in 2009 and again in 2010. Denwa has set itself further challenges for growth and expansion for 2012 with a business plan looking at 50% growth in revenue.

Providing the best, most appropriate and cost effective telephony solution is of paramount focus to Denwa and in order to do this, the team has to be fully and regularly trained to keep a pace of the ever-changing market in which they operate. At the core of the Denwa ethos is therefore its commitment to its team, their skill set and their personal development. As a service provider, it is imperative that the team providing that service, whether an engineer in the field or a telephone sales operator keeping the wheels in motion at head office, are all supported in every way.

Visit http://www.phonesystems.co.uk

Which Business Phone System?

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Business phone systems have been known to increase the productivity of the employees by expediting and streamlining the communication process. Irrespective of the size of the organisations, business phone system installation ensures timely and hassle free communication between different departments thereby leading to expedited completion of tasks thereby ensuring high productivity in an organisation. In addition to ensuring quick communication between the employees of different department, it also helps employees in being able to communicate with the customers as and when needed thereby providing them with excellent and prompt customer service.

With the wide range of options which are available in the market, it is certainly challenging to figure out which would be the best system for your organisation. In order to find the right type of system for your organisation it is important for you to first understand the communication requirements of the organisation and then decide between purchasing the KSU, PBX or a VoIP business phone systems. Depending on the size and requirements of your business there are different types of systems which would suffice thus one should ideally spend time in first lining up the requirements of the business and should then read through the basics of these systems which would help him in figuring out which system would meet his organisational requirements.

There are no specific companies or models of business phone systems which can be labelled as being the “best” in the market, the actually cost effectiveness and suitability of the business phone systems is solely dependent on the company’s requirements which is why it is best to first figure out the requirements of a company and then begin the process of searching for the right system. Since the competition between the different companies which are manufacturing such phone-systems has been on the rise, it is but natural that the market would have some excellent deals for people to choose from. However, till a person knows the exact requirements of the company and has also reviewed the expansion plans of the company, it would be a daunting task to try and find out which system would be best for his companies’ requirements.

Once a person decides the type of business phone system that his organisation requires, it would help him in narrowing down his search criteria. Then he can concentration focusing his attention on the companies which are providing the specific systems which are suitable for his organisation. By looking through the internet and also visiting some of the land based stores which offer such systems, one would be able to gauge the market and see what’s considered to be the best in the market. Based on the information he collects and also the comparison he does, he would be able to make a wise choice after considering aspects of durability, cost-effectiveness and after sales services etc. Thus, if any one of you intends to purchase business phone systems, you should follow the above mentioned pointers in order to actually get the best phone-system for your company or firm. This would not only save your money for the purchase of the system but would also help you in saving a lot of money as far as the maintenance and running cost of the equipment is concerned.