Monthly Archives: February 2012

Red Rose Awards 2012 – The Short List

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Short list announced for this year’s Red Rose Awards:

 

Creative Business of the Year  - sponsored by Peter Scott Printers

Fat Media – Lancaster

Home Creative – Blackpool

Motionlab – Preston

MTJ Associates – Leyland

Oneighty – Colne

Red-Fern Media – Altham

Sprocket DC – Lancaster

Touch – Blackburn

 

Online Business of the Year

Cleverboxes – Accrington

Copify – Lancaster

Door4 – Nelson

North’n Exposure – Preston

Skiddle.com – Preston

SMUK Solutions – Clitheroe

Wax Daddy Car Care – Accrington

 

Financial Business of the Year

Cassons Chartered Accountants & Business Advisers – Rossendale

Danbro – Blackpool

J S Accountancy – Clitheroe

Kingsley Asset Finance – Chorley

Moore and Smalley – Preston

PM+M Solutions for Business – Blackburn

Taylor Patterson Group – Preston

True Bearing – Chartered Financial Planners – Euxton

 

Industrial Business of the Year  - sponsored by The North West Fund for Development Capital

ACDC – Nelson

European Manufacturing Solutions – Clitheroe

Fort Vale Engineering – Burnley

JJO – Bacup

VEKA – Burnley

WEC Group – Darwen

What More UK – Burnley

 

Law Firm of the Year  - sponsored by Ashton Hoyle

Ascroft Whiteside – Blackpool

Brabners Chaffe Street – Preston

Farleys Solicitors – Accrington / Blackburn / Burnley

Harrison Drury – Preston

Marsden Rawsthorn – Preston

Napthens Solicitors – Preston / Blackburn / Blackpool & Fylde / Chorley

 

Property or Construction Business of the Year – sponsored by OBAS UK

CityBlock – Lancaster

Conlon Construction – Preston

Lea Hough Chartered Surveyors – Euxton

Mortimers Estate Agents – Accrington

Rosslee Construction – Accrington

Trevor Dawson & Company – Blackburn

UK Restoration Services – Burnley

Woodscape – Blackburn

 

Rural Business of the Year

Browsholme Hall and the Tithe Barn – Clitheroe

EnviroSystems (UK) – Preston

J S Accountancy – Clitheroe

Riley’s Butchers – Rossendale

Sustainable Energy Systems – Preston

Whitehead’s Butchers and The Edgworth Deli – Edgworth

 

Technology Business of the Year

ACDC - Nelson

Cleverboxes – Accrington

Copifax – Burnley

Denwa Communications – Barrowford

Door4 – Nelson

eBusiness UK – Blackburn

Lanway CBS – Hapton

RecycleIT – Hapton

  

Tourism & Leisure Business of the Year – sponsored by Napthens Solicitors

Browsholme Hall and the Tithe Barn – Clitheroe

Giddy Kippers – Nelson

Holiday Inn Preston – Preston

Oswaldtwistle Mills – Oswaldtwistle

The Hub – Buckshaw Village

The Millstone at Mellor – Blackburn

The Spa Hotel at Ribby Hall Village – Preston

University of Central Lancashire – Preston

 

Retailer of the Year

Atticus Accordions – Lancaster

HallsFood Group – Chorley

Oswaldtwistle Mills – Oswaldtwistle

Riley’s Butchers – Rossendale

The Whalley Wine Shop – Clitheroe

 

Start-up Business of the Year – sponsored by Bizspace

Alkincoats – Citheroe

Businesswise Solutions – Nelson

Invincibles Catering – Preston

Jagger Talent Commercial Recruiters – Burnley

The Hub – Buckshaw Village

Talent Dynamics – Preston

The Finishing Touch Handwork Services – Accrington

The Foot Room – Preston

 

International Achievement Award

ACDC – Nelson

Blackburn Chemicals – Blackburn

Fort Vale Engineering – Burnley

Goody Good Stuff – Morecambe

Process Instruments (UK) – Burnley

SwimFin – Burscough

Talent Dynamics – Preston

What More UK – Burnley

 

Environmental Impact Award – Sponsored by WEC Group

Andrew Porter – Adlington

Carrylift Materials Handling – Skelmersdale

JJO – Bacup

MDA – Blackburn

Recycling Lives – Preston

Rosewood Keen Management Services – Blackpool

Rosslee Construction – Accrington

The Paper Cup Company – Clitheroe

 

Not for Profit Award

Child Action Northwest – Blackburn

Community and Business Partners – Blackburn

Curious Minds – Burnley

n-compass North West – Blackpool

Orvia Group – Leyland

Preston Carers Centre – Preston

The Community Foundation for Lancashire – Leyland

Thomas – Blackburn

 

Commitment to Skills Award

Arthur Padgett - Nelson

Cummins Mellor Recruitment – Accrington

Danbro – Blackpool

Eric Wright Group – Preston

Mad Science North West – Preston

Taylor Patterson Group – Preston

WEC Group – Darwen

Willowbrook – Oswaldtwistle

 

Carer friendly employer of the Year – sponsored by Lancashire County Council

Carers Contact at Burnley, Pendle & Rossendale Council for Voluntary Service - Burnley

Dr Page & Partners - Fleetwood

HallsFood Group - Chorley

Lancashire County Commercial Group - Chorley

Mosaic Community Care - Preston

Preston City Council - Preston

Willowbrook - Oswaldtwistle

 

Small Business of the Year – sponsored by FSB

Cuffe & Taylor – Lytham St Annes

JRC Roofing Distributors – Burnley

Keyfleet Automotive – Blackburn

Laura Hartley Recruitment – Blackburn

M65 Recruitment – Blackburn

Scancapture – Blackburn

SwimFin – Burscough

The Whalley Wine Shop - Clitheroe

 

Medium Business of the Year – sponsored by Yorkshire Bank

Bevlan Office Interiors – Blackburn

Cherrytree Bakery – Burnley

Copifax – Burnley

Denwa Communications – Pendle

Ibex – Preston

Mortimers Estate Agents – Accrington

Orvia Group – Leyland

Prefix Systems (UK) – Accrington

 

Large Business of the Year

MDA – Blackburn

Mosaic Community Care – Preston

Recycling Lives – Preston

The Spa Hotel at Ribby Hall Village – Preston

VEKA – Burnley

WEC Group – Darwen

What More UK – Burnley

Willowbrook – Oswaldtwistle

 

Family Business of the Year – Sponsored by Laura Hartley Recruitment

Blackburn Chemicals – Blackbrun

Blakedale – Chorley

CityBlock – Lancaster

Conlon Construction – Preston

eBusiness UK – Blackburn

Kitchener 2000 – Blackburn

Real Lancashire Black Pudding Co. – Rossendale

SMUK Solutions – Clitheroe

 

Publisher’s Choice Award

The winner of this category will be announced on the evening of the awards ceremony

 

Social CRM – not to be ignored

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The World is changing to Web 3.0, but why should you bother?

The world is becoming more and more social as the number of social networking sites and other online platforms increase. From the concept of Web 2.0, we are moving to the concept of Web 3.0. A very high number of customers prefer using a product based on word – of – mouth rather than just watching an advertisement. This has made organisations work rigorously to change their strategies towards retaining their present customers as well as acquiring new customers.

CUSTOMER is the KEY

In Social CRM, the key is the CUSTOMER. It is very important to look at the points and places of discussion for the customer. Most importantly, organisations should concentrate and work towards improving the experience for a customer who they think has the highest potential and value for improving their productivity. This way the organisation can avoid wastage of time and resources on the other unwanted customers as well as target the right customers.

Where is Social CRM leading to for the IT and BPO sectors? Social CRM is leading to a sort of revolution in the world of IT and BPO service providers as well. They are looking at this as an opportunity to extend and improve their CRM and BPO services to include the social networks and platforms.

More and more organisations are realising that the rules to engage with the customers and with their communities are changing. The faster they innovate, the more competitive and productive they would get. This is turning out to be the CRM 2.0 or the social network CRM.

But why should you bother at all?

Customer acquisition is the key to the success of any business. With the world going flat, and customers interacting with each other in real-time on various social networks and other channels, engaging a customer is the first step towards a successful customer acquisition strategy.

Your customers are talking about what they need, what they like and also about you! The key to effective lead generation and also solid customer service, while reducing the operational cost of the delivery, is to be where your customers are. And Social CRM empowers your business to do just that!